Ordering from The Decora Factory is simple!
1. Click on the product
2. Select your preferred size/colour and then 'Add to Cart'
3. Quantities and shipping totals can be updated in 'Cart' by selecting your country and clicking on 'Update Total'
4. Click on 'Checkout' to complete your order or continue shopping.
All prices are in Australian Dollars (AUD). Payment can be made via Paypal or Credit Card. If your payment has been rejected please ensure that the information you have entered is correct (accurate credit number, security number and expiry date, that you have sufficient funds in your account).
The Decora Factory delivers within Australia using Australia Post delivery services. All orders are shipped from Sydney and are shipped out within 3-5 business days. Once shipped, orders may take 2-10 business days to arrive.
Shipping to be paid will vary depending upon the item/s to be purchased and can be viewed as you checkout.
Once your order is shipped, you will receive an email confirmation of your shipping details with a tracking number. Please note that we are not responsible for late and/or missing parcels. Parcel queries and delivery times should be directed to Australia Post.
We also ship internationally! Please contact us for shipping quotes. International shipping may take up to 2-12 weeks to arrive at your destination.
Please refer to our size guide, which can be found on all our individual clothing product pages. To determine your perfect fit, we recommend measuring your bust and waist. Our clothing ranges from XS-3XL and is made out of super stretchy fabric which can accommodate a range of sizes. We recommend that you choose the size closest to your bust size in centimeters.
Out of Stock Items
All our clothing is limited as we incorporate the latest street fashions and trends from Harajuku. As a result, items listed as out of stock will not be restocked. We recommend going a size up if your preferred size is not available.
Sale items are sold as it with defects described as best to our ability. There are no refunds or exchanges on sale items.
Our clothing is graded by a pattern maker, and hence we are unable to offer customised designs. We offer a range of sizing from XS-3XL using comfortable and stretchy fabric.
Changing or Cancelling an Order
Please contact us immediately and we will do our best to assist you. Orders cannot be changed or cancelled once the order has been placed and payment has been confirmed. We do our best to get it to you as soon as possible, therefore we cannot guarantee that we will be able to change your delivery address.
Returns and Exchanges
There may be times when you will need to return an item purchased from us. If you do need to return an item, it must be posted to us within 7 days from the date of delivery. We encourage you to return your parcel via registered or trackable post as all returns remain the responsibility of the purchaser until received by The Decora Factory.
To return an item, the following requirements must be met:
1. The purchaser must contact The Decora Factory using the 'Contact Us' form. We will send you a Returns Request Form to complete.
2. The item must be returned within 7 days (inclusive) from the tracked date of delivery
3. The item is in original and resaleable condition, with all tags and sewn labels still attached
4. The item must not be worn or used
The Decora Factory reserves the right to refuse an exchange on items which have been assessed as being worn/used by the customer. In this instance, the item will be sent back and no exchange will be given.
All return postage costs remain the responsibility of the buyer, with the exception of faulty products.
In the unlikely event that your item arrives faulty or damaged, please contact us within 7 days of receipt. We are unable to accept returns on items after 7 days. Refunds will be processed within 7 working days after it has been approved by The Decora Factory.